Draft — pending legal review. A qualified lawyer has not yet reviewed this policy. It is not legal advice. Version of 23 October 2026.

Refund & Cancellation Policy

Last updated: 23 October 2026

Your first session is free

Everyone's first session with Eli is free: 15 minutes, by text — no card, no charge. Voice sessions are always paid. You only ever pay if you choose a paid session.

Pricing

Paid sessions are ₹499 for text or ₹699 for voice in India, charged in Indian Rupees. In Europe they are €9.99 or €19.99, charged in euros; in the United Kingdom £8.99 or £17.99, charged in pounds; and anywhere else $9.99 or $19.99, charged in US Dollars. European and UK prices include VAT. Whichever applies to you is shown clearly before you pay, and it is what we charge. Payments are processed securely by our payment partner (Razorpay); we never store your card details.

Cancellations

You pay for a single session before it starts. A paid session you haven't started stays in your account until you use it (and in Europe and the UK you can withdraw from it within 14 days — see below). You can stop using the service at any time, and you can delete your account and data whenever you like from the Privacy page.

Monthly plans (outside India)

Cancel any time with one tap on your account page, or by writing to us. Your plan stays open until the end of the month you have already paid for, and you are never charged again after that. We don't refund the rest of a month that has already started — except under the 14-day right below (Europe and the UK), or if something went wrong as described under Refunds.

Your 14-day right to withdraw (Europe and the UK)

If you bought from Europe or the United Kingdom, you can withdraw from your purchase within 14 days, for any reason.

A single session: if you haven't started it, you get the full price back. When you buy, you ask for your session to start as soon as you begin it — so once a session has been fully delivered, it can no longer be withdrawn from.

A monthly plan: within 14 days of your first payment. When you subscribe you ask for your plan to start straight away, so if you withdraw, your plan ends at once and we refund what you paid minus what you used, at these rates:

  • Companion — €0.67 a typing session (in the UK: £0.60 a typing session).
  • Weekly — €12.50 a voice session, €0.67 a typing session (in the UK: £11.25 a voice session, £0.60 a typing session).
  • Twice a week — €11.25 a voice session, €0.67 a typing session (in the UK: £10.00 a voice session, £0.60 a typing session).

(A voice session counts as the plan's price divided by the voice sessions it includes; a typing session as one day of the Companion plan. We never keep more than you paid.)

How to withdraw: press Withdraw from contract here on your account page, or tell us by email — you may use the form below, but you don't have to. We confirm we've received it by email, start your refund straight away, and pay it within 14 days at the latest, to the card you paid with, in the currency you paid in.

Model withdrawal form (only fill in and return this form if you want to withdraw from the contract) To: Soul in Motion Private Limited, Moh Sanwaldass Po, Najibabad, Bijnor, Uttar Pradesh 246763, India, business@thesoulinmotion.in I hereby give notice that I withdraw from my contract for the provision of the following service: ______ Ordered on: ______ Name: ______ Address: ______ Signature (only if this form is sent on paper): ______ Date: ______

Refunds

If you were charged in error, charged twice, or a technical problem on our side stopped a paid session from working, contact us within 7 days and we'll review and, where fair, refund you. Approved refunds are returned to your original payment method in the currency you paid in, typically within 5–7 business days (your bank may take a little longer, and an international card may take longer still). Because each session is an immediately-delivered, completed conversation, sessions you've already used are generally non-refundable — but if something genuinely went wrong, talk to us; we're reasonable.

How to request a refund or raise an issue

Email business@thesoulinmotion.in with your registered email and what happened. We acknowledge your message within 48 hours and aim to settle it within 30 days. If you deleted your account, a monthly plan ended with it and nothing is charged again; tell us if it was not.